Return & Refund Policy
At Pets Perfect, we want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its original tags, where applicable, and in its original packaging. You will also need your receipt or other proof of purchase.
An unboxing video is required for return and exchange requests. This helps us verify the condition of the product and investigate damaged, defective, or incorrect items.
How to Start a Return
To start a return, please contact us at:
Email: petperfectstorek9@gmail.com
Please contact us before sending any item back. Items returned without first requesting and receiving return instructions from us may not be accepted.
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
Return shipping costs are covered by Pets Perfect.
Return Address:
Pets Perfect
27 Perdita Road
Brampton, Ontario L6Y 6B3
Canada
Please do not send a return to this address until we have approved your return and provided you with the applicable return instructions.
Damages and Issues
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at petperfectstorek9@gmail.com.
Please provide your order information and the required unboxing video so that we can evaluate the issue and work with you to resolve it.
For approved damaged or incorrect-item claims, Pets Perfect will cover the return shipping cost.
Exceptions / Non-Returnable Items
Pets Perfect currently does not have any product categories that are automatically excluded from returns.
However, returned products must meet our return requirements, including being in the same condition in which they were received, unless the product was received damaged or defective.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
Exchanges are available only when you receive a wrong or damaged product.
An unboxing video is compulsory for exchange requests.
Please contact us at petperfectstorek9@gmail.com as soon as possible after receiving the order. We will review the issue and provide instructions for the exchange.
For approved exchanges involving a wrong or damaged product, Pets Perfect will cover the applicable return shipping costs.
Order Cancellations
You may request to cancel your order before the order has been shipped.
To request a cancellation, contact us as soon as possible at:
Once an order has been shipped, it can no longer be cancelled through our order cancellation process. You may instead contact us regarding our return policy after receiving the item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your return is approved, your refund will be issued to your original payment method or, where applicable, the bank account/payment method used for the transaction.
Please allow 8–15 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank, credit card company, payment provider, or financial institution.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Questions About Returns or Refunds
If you have any questions about our Return & Refund Policy, please contact us:
Pets Perfect
27 Perdita Road
Brampton, Ontario L6Y 6B3
Canada
Email: petperfectstorek9@gmail.com
Customer Support Hours:
Monday–Saturday, 9:00 AM–6:00 PM