Privacy Policy

Last updated: September 22, 2026

Pets Perfect operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pets Perfect is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, financial account information, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information including your username, password, security questions, preferences, and settings, where applicable.

• Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel and your past transactions.

• Communications with us including information you provide when contacting our customer support team.

• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate our website.

These categories are consistent with the information categories identified in the provided template.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, use the Services, place an order, communicate with us, or otherwise provide your personal information.

• Automatically through the Services, including from your device when you use our website or services and through cookies and similar technologies.

• From our service providers, including when we engage them to provide technology and other services and when they collect or process personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We may use your personal information to provide the Services, process payments, fulfill orders, remember preferences, process purchases, returns, exchanges or cancellations, arrange shipping, facilitate returns and exchanges, provide customer support, and improve your shopping experience.

• Marketing and Advertising. We may use personal information for marketing and promotional purposes, including sending promotional communications and displaying advertisements for products or services, subject to applicable law and your communication preferences.

• Security and Fraud Prevention. We may use personal information to provide a secure shopping experience, authenticate accounts where applicable, detect or investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services.

• Communicating with You. We may use personal information to respond to inquiries, provide customer support, communicate about orders, and maintain our business relationship with you.

• Legal Reasons. We may use personal information to comply with applicable laws, respond to valid legal processes, enforce our terms and policies, and protect or defend our Services, rights, and customers.

These purposes follow the categories and framing in the provided template.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, subject to this Privacy Policy and applicable law. Such circumstances may include:

• With Shopify, vendors, and service providers that perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• With business and marketing partners to provide marketing services and advertise products or services, where permitted by applicable law.

• When you direct, request, or otherwise consent to disclosure, such as when information is required to ship your order or when you use certain third-party integrations.

• With affiliates or within our corporate group, where applicable.

• In connection with a business transaction, or where necessary to comply with legal obligations, respond to lawful requests, enforce applicable policies, or protect our Services, rights, customers, or others.

The template specifically identifies Shopify, service providers, marketing partners, customer-directed disclosures, affiliates, and business/legal transactions as potential disclosure circumstances.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

Shopify may also process information relating to your interactions with our store and Shopify's services to provide certain enhanced features and services.

For more information about how Shopify handles personal information and the privacy rights available to you, please review the Shopify Consumer Privacy Policy and Shopify's applicable privacy resources.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that we do not control or operate, you should review that third party's privacy policy, security policy, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or platforms.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users and may be used by those platforms in accordance with their own policies.

Children's Data

The Services are not intended to be used by children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact information below and request that the information be addressed in accordance with applicable law.

As reflected in the provided template, the store does not knowingly collect or share/sell personal information of individuals under 16 as those terms are defined under applicable law.

Security and Retention of Your Information

We take reasonable steps to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

Information transmitted over the internet may not always be secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to provide Services, maintain an account, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know. You may have the right to request access to personal information we hold about you.

• Right to Delete. You may have the right to request deletion of personal information we maintain about you.

• Right to Correct. You may have the right to request correction of inaccurate personal information.

• Right of Portability. In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another party.

• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have rights concerning the sale, sharing, or processing of personal information for targeted advertising, as defined by applicable privacy laws.

• Managing Communication Preferences. You may opt out of promotional emails by using the unsubscribe option included in those communications. You may still receive non-promotional communications relating to your orders or account.

These rights and choices are based on the rights described in your supplied template.

You may exercise applicable rights by contacting us using the contact information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising applicable privacy rights. We will respond to privacy requests in accordance with applicable legal requirements.

Complaints

If you have a complaint or concern about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to contact the appropriate privacy or data protection authority regarding your concern.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where applicable, we will rely on recognized legal mechanisms for international transfers as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will post the updated Privacy Policy on this website and update the "Last updated" date. We will provide additional notice when required by applicable law.

Contact

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise any privacy rights available to you, please contact us:

Pets Perfect
27 Perdita Road
Brampton, Ontario L6Y 6B3
Canada

Email: petperfectstorek9@gmail.com

Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM

You may also contact us using any applicable customer-support channels made available through our website.