Return and refund policy
Last Updated: June 2026
Return & Refund Policy
At Pets Perfect, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the policy below.
Return Eligibility
Customers may request a return within 30 days of the item being delivered.
To qualify for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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The item must not be damaged due to misuse or improper handling.
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Proof of purchase or order confirmation must be provided.
Returns requested more than 30 days after delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
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Gift cards
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Personalized or custom-made products
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Final sale or clearance items
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Opened pet food, treats, or supplements
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Products that have been used, altered, or damaged by the customer
How to Request a Return
To initiate a return, please contact us at:
Email: petfurrfectstore@yahoo.com
Please include:
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Your order number
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The reason for the return
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Photos of the item (if applicable)
Our support team will review your request and provide return instructions if your return is approved.
Return Shipping Costs
Customers are responsible for arranging and paying for return shipping costs.
Pets Perfect does not provide prepaid return labels for standard returns.
We recommend using a trackable shipping service, as we are not responsible for returned items lost during transit.
Restocking Fees
Pets Perfect does not charge any restocking fees for approved returns.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email: petfurrfectstore@yahoo.com
Please provide:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
After reviewing the claim, we may offer:
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A replacement product
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A partial refund
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A full refund
Depending on the circumstances.
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us at:
Order Cancellations
Orders may be canceled at any time before they have been fulfilled or shipped.
Once an order has been fulfilled, processed for shipment, or shipped, it can no longer be canceled.
If you no longer want the product after it has been delivered, you may request a return in accordance with this policy.
Shipping Charges
Original shipping charges, if any, are non-refundable unless:
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The item received was defective.
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The item was damaged during shipping.
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The wrong item was delivered.
Policy Updates
Pets Perfect reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Pets Perfect
Email: petfurrfectstore@yahoo.com
Address: 27 Perdita Road, Brampton, Ontario, L6Y 6B3, Canada
We appreciate your trust in Pets Perfect and thank you for shopping with us.