Shipping policy

Last Updated: June 2026

Shipping Policy

Thank you for shopping with Pets Perfect. We are committed to delivering your pet products quickly and safely.

Shipping Locations

We currently offer shipping to:

  • Canada 🇨🇦

  • United States 🇺🇸

At this time, we do not ship to other countries.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders within Canada and the United States.

There are no hidden shipping fees or additional delivery charges.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery time is:

Canada

  • Delivery Time: 5–8 Business Days

  • Shipping Cost: FREE

United States

  • Delivery Time: 5–8 Business Days

  • Shipping Cost: FREE

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs inspections, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Customers can use the tracking number provided to monitor the status of their shipment.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

Pets Perfect is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to meet our delivery estimates, delays may occasionally occur due to:

  • Severe weather conditions

  • Carrier service interruptions

  • Customs processing

  • High shipping volume

  • Natural disasters or unforeseen events

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your package arrives damaged or if you believe it has been lost during transit, please contact us within 7 days of the expected delivery date.

Email us at: petfurrfectstore@yahoo.com

Please include:

  • Your order number

  • A description of the issue

  • Photos of damaged items (if applicable)

Our team will investigate and work toward a suitable resolution.

Customs and Import Fees

For shipments to the United States, customers may occasionally be responsible for customs duties, import taxes, or other fees imposed by local authorities.

These charges, if applicable, are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Pets Perfect
Email: petfurrfectstore@yahoo.com
Address: 27 Perdita Road, Brampton, Ontario, L6Y 6B3, Canada

We appreciate your trust in Pets Perfect and look forward to serving you and your pets.